For questions, call Customer Service at (866) 889-2826.


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    Method of billiing

    Requests will be reviewed Monday - Friday 7:00am - 4:00pm CST, excluding weekends / holidays. Any requests that are denied or received between 4:01pm - 11:59pm CST will not be valid. Requests can be sent in beginning at 12:01am CST to be reviewed that day. If a permit request is denied for that day, the Shipper may re-apply for the same permit the following business day. To be considered a valid request, a form MUST be filled out. Permits will not be provided via phone with AWRR Customer Service.